Index
A
B
characteristics, management types
credit card processing process
over-/under-serviced equipment
performance management (see Performance management)
supply chain (see Supply chain management)
unnecessary supplies and services
confidential paper recycling bin
paper cost calculation worksheet
waste, product development process (see Product development process)
C, D
Customer needs and marketing research
cognitive biases and irrational consumer behaviors
statistical and analytical capabilities
E
F
timeframe and industry volatility
metrics (see Metrics, finance)
G
H
I, J, K
L
M
customer needs (see Customer needs and marketing research)
percentage of overall firm budget
product decisions (see Product development)
product, place, price and promotion
billboards and television advertising
customer service and word-of-mouth
distributions, businesses and retail
measurement and accountability
repurchase and recommend intentions
N
O
P
incremental profits, customer loyalty
referral programs and Facebook
Q
R
Research and development (R&D)
designers create dozens of concepts and pitch
Product/service cannibalization
S
CRM systems (see Customer relationship management (CRM))
CLV (see Customer lifetime value (CLV))
meet/exceed our customer requirements
profitability and debt-to-equity ratio
measurable and immeasurable strategies
ever-changing/unattainable strategic plan
implementation of Hoshin Kanri
leadership/lack of resources/capacity
organizational/leadership problem
T, U
V
W, X, Y
automated dialers and telemarketing firms
satisfaction with hiring practices
unique characteristics, salespeople
productivity tracking and evaluation processes
statistical and analytical skills
value-stream map with inefficiencies
the U.S. Bureau of Labor Statistics tracks
prior analytical skills and planning
salesperson’s responsibilities
Z