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Companies often move applications, such as a database, to the cloud and hand off administrative responsibilities to the cloud service providers. Such applications are known as _____.
- managed services
- cloud resources
- QoS
- virtualization
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The agreement between a company and a cloud-service provider is referred to as _____ or _____.
- quality of service; QoS
- service-level agreement; SLA
- virtualization agreement; VA
- remote process agreement; RPA
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A cloud-service provider claims to be high quality. To confirm their claim, you might ask the provider to give you which of the following metrics for the past year? (Select all that apply.)
- Uptime
- Number of new customers
- Mean time between failures
- Average cost per terabyte of storage
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A cloud-service provider claims to have 99.9 percent uptime. How many minutes per year might this cloud provider be down?
- 60 minutes
- 13 minutes
- 22 minutes
- 525 minutes
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A cloud-service provider improves uptime by replicating data and applications in data centers on the east and west coast. This is an example of _____.
- scalability
- colocation
- QoS
- managed services
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A cloud service provider agrees to provide 99.9 percent uptime with a 100 percent transaction accuracy. To confirm these agreement, you would ____ the performance.
- scale
- audit
- virtualize
- replicate
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A cloud-service provider documents its backup policies and procedures. Items within those procedures you should consider may include which of the following? (Select all that apply.)
- Use of encryption
- Geographic location of stored backups
- Frequency of backups
- Backup methodology
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When a cloud-service provider administers system operations, factors you should consider include which of the following? (Select all that apply.)
- Patch management processes
- Encryption
- Virtualization
- Cost per transaction
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A cloud-service provider provides a key application as an SaaS. The provider guarantees 99.9 percent uptime but does not allow a way for you to export your data. This scenario might put you at risk for ____.
- increased mean time between failures
- poor relocation
- vendor lock-in
- inverse scalability
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A new cloud-service provider offers you a great price for their service. You have concerns about the provider’s long-term viability. One option you may consider to reduce your risk is ___.
- reserved CPU resources
- source-code escrow
- QoS
- virtualization
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You have decided to migrate your databases to a managed-service provider. Factors you might include in your agreement include which of the following? (Select all that apply.)
- Data export capabilities
- Technical support hours of operations and response time
- On-premise downtime
- Virtual networks
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You are considering moving your applications from an on-premise data center to the cloud. You are concerned that you won’t be aware of failed or down systems. To increase awareness, you should leverage ____.
- virtualization
- scalability
- cloud monitoring
- relocation
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A cloud-service provider claims to provide high security. Items you can evaluate to confirm their claims include which of the following? (Select all that apply.)
- Certifications such as HITRUST
- Use of colocated servers
- QoS
- Mean time between failures
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A key cost factor that customers often fail to consider for Software as a Service providers is ____.
- virtualization
- QoS
- security
- training
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To provide you with greater insight into data loss, performance, uptime, and utilization, you should ensure that your service agreement includes your ability to _____.
- export data
- colocate servers
- examine system and application logs
- train on-premise administrators
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Items you might use for cloud-monitor alerts include which of the following? (Select all that apply.)
- Cost levels
- System outage
- Encryption keys
- CPU usage
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The process of spinning up a cloud resource is called ________.
- scalability
- cloud bursting
- provisioning
- relocation
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Support for GDPR and CCPA illustrate the cloud-service provider’s support for ____.
- scalability
- encryption
- data Privacy
- QoS
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Which of the following are common components of an SLA? (Select all the apply.)
- Services provided
- Services not provided
- Goals and objectives of the agreement
- Pricing
- Performance reviews
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To mitigate your company’s risk from a system outage, you should confirm the cloud-service provider’s______ and _______.
- liability insurance
- QoS
- reputation
- limitation of liability
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Cloud-service providers often report their performance using which of the following? (Select all that apply)
- Reports in Excel or PDF format
- Dashboards
- Alerts
- Cloud burst
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____ is a framework often used for managing IT services.
- QoS
- ITIL
- Cloud Procs
- None of the above
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Cloud incident alerts might include which of the following? (Select all that apply.)
- System outages
- Network bandwidth metrics
- Replication
- Encryption
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What should you do as long-term analysis of a cloud-service provider’s performance? (Select all that apply.)
- Store and measure SLA metrics
- Use a cloud cost calculator
- Reduce QoS
- Restrict horizontal scaling
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To reduce you on-premise demands, you choose a DBaaS provider. Items you should consider in your agreement include which of the following? (Select all that apply.)
- Software versions and update procedures
- Transaction metrics
- Backups
- Network latency