Chapter 12
IN THIS CHAPTER
Checking out trends in benefits management
Reviewing the basics of employee benefits
Grasping the intricacies of insurance offerings
Making benefits administration easier
As employers strive to retain and recruit the best talent in a tight job market, there’s an increasing focus on health benefits and patient-centered care. Employers have found that quality employee benefits can help them differentiate themselves and remain competitive as they seek ways to address recruitment and retention challenges. Nearly half (48 percent) of the more than 9,600 U.S. employees surveyed by Willis Towers Watson in 2022 said healthcare benefits were an important reason they chose their current employer.
You have a lot to think about when managing benefits for your team members — administrative details and government regulation, not to mention pressure to reconcile employee desires with the financial realities of your business. However, a comprehensive package of employee benefits is a critical component in recruiting and retaining talented teams. It’s by no means an inexpensive undertaking, but the payoff is more than worth the cost.
Much of the complexity in benefits planning and administration today is due to the changing face of the workplace and changing expectations. Today’s diverse workforce has many needs, and this diversity extends to the benefits workers want. Add to this a wide range of laws and healthcare and retirement plan options, and you quickly see how complicated it can be to create and implement effective benefits programs.
As challenging as all of these factors seem at first glance, you have opportunity here as well. After you get your arms around this area of HR, you can do a great deal of good for your employees and your company. And, best of all, if you know what you’re doing in building and promoting a competitive benefits package, you can greatly strengthen your company’s ability to attract and retain top talent. That’s what this chapter is all about.
You can define a benefit as any form of compensation that isn’t part of an employee’s basic pay — and that isn’t tied directly to either job requirements or performance.
Specific employee benefits today take a multitude of forms ranging from multiple-option healthcare coverage and tuition reimbursement to childcare and mental health and fertility benefits. Other benefits include pet insurance, caregiving benefits, and identity theft protection. Exactly which benefits you offer and how much of your payroll expense goes to pay for them are decisions your company’s financial health and business philosophy must determine. Your job in taking on the HR function is to make sure that both your company and its employees are getting the best bang for their benefits bucks.
The world of benefits administration is changing rapidly. Between shutdowns, home offices, and the great resignation, the Covid-19 pandemic has shifted employee priorities regarding their relationship to their work and employer. Employees are increasingly more concerned and proactive about safeguarding their physical and mental well-being, work-life balance, and financial health. This shift is challenging employers to reevaluate their current benefit packages and consider new ways of meeting employee needs.
The following sections provide a quick glimpse of three key trends.
The average American spends a considerable amount of money on healthcare each year, and healthcare costs — premium increases, higher deductibles and copays, and soaring prescription drug prices — continue to rise.
To offset the rising cost of employee benefits, organizations are asking employees to assume a larger portion of the overall benefits tab. For example, in the all-important realm of healthcare costs, the typical employee’s contribution has risen considerably. Companies are now finding innovative ways for employees to “earn” a percentage of their benefits premium with programs such as committing to remain tobacco free or performing a health risk assessment.
Mental health has become a rapidly growing area of attention when it comes to employee benefits. With the hardships faced throughout the Covid-19 pandemic, employers and employees are recognizing and placing more concern on mental health than in the past. According to a 2022 study by The Conference Board, 88 percent of companies offer some sort of program that supports emotional well-being (including mental health resources and Employee Assistance Programs), up 23 percent from 2021.
A Lifestyle Spending Account (LSA) is an employer-funded benefit that provides employees funds for specific categories of goods that are generally outside the scope of what’s covered under a group health plan. LSAs may cover expenditures like fitness memberships, athletic equipment, home office expenses, and much more. Employers control the amount of funds they contribute and what types of expenses the funds can be used toward. In return, employees receive taxable financial support for areas they traditionally had to pay for themselves.
Offering most employee benefits is voluntary. You’re under no legal obligation to provide them with five notable exceptions: Social Security and Medicare, unemployment insurance, workers’ compensation insurance, Family Medical Leave Act (FLMA) protection, and health insurance (for organizations that employ 50 or more full-time employees). Note that some states require additional benefits; for instance, disability pay is required in states such as New Jersey and California and some states have other types of paid or unpaid leave requirements, so check your state requirements to comply.
The following sections take a brief look at the five benefits that are required across all states:
The Social Security tax is a percentage of gross wages that most employees, employers, and self-employed workers must pay to fund the federal program.
Payroll taxes finance Social Security and Medicare. Your employees typically contribute 7.65 percent of their gross take-home pay to fund both programs. Federal law obligates your company to match that amount. (The Social Security tax rate for those who are self-employed is 12.4 percent.) The first 6.2 percent of the tax that goes to the Social Security fund is assessed only up to a specific income ceiling — $160,200 in 2023. Any income over that limit isn’t subject to Social Security tax. No ceiling exists, at present, on the 1.45 percent Medicare tax. These rules are subject to change.
Unemployment insurance provides basic income for eligible workers who become unemployed through no fault of their own.
Individual states run the unemployment insurance program, which was established as part of the 1935 Social Security Act. The federal guidelines are rather loose. Except in a handful of states (Alaska, Pennsylvania, and New Jersey) that expect employees to pay a small percentage of the cost, employers pay for their workers’ unemployment insurance. The cost to employers is generally based on the company’s experience rating (how frequently its former employees receive payments through the program). The more people you lay off, the greater your potential assessment becomes.
Workers’ compensation provides protection for workers who suffer injuries or become ill on the job, regardless of whether the employee or the employer was negligent. It pays medical bills, provides disability payments (income replacement) for permanent injuries, and distributes lump-sum death benefits.
Workers’ compensation is an insurance program. Some states permit private insurance — if your company can demonstrate financial capability to state authorities, you may choose to be self-insured. Other states require you to contribute to one state-managed fund; still others permit a mixture of state and private insurance. Generally, however, contributory systems are experience rated: The number of claims that employees file against your company determines your rates. Good workplace health and safety practices, therefore, pay off.
Some employers, especially those with large numbers of remote team members, have integrated workers’ compensation programs into health-insurance programs. Keep in mind, though, that certain laws — federal and state — can make such a combination difficult to manage. As with other areas related to employees who work away from a specific office, thoroughly explore this option with an attorney.
The Family and Medical Leave Act (FMLA) entitles eligible employees of covered employers to take unpaid, job-protected leave for specified family and medical reasons. Covered employers are private-sector employers with 50 or more employees, and all public employers. The FMLA provides eligible employees with up to 12 weeks of job-protected, unpaid leave during a 12-month period for qualifying family and medical reasons, and to handle qualifying exigencies; as well as up to 26 workweeks of unpaid, job-protected leave in a single 12-month period under the Military Caregiver Leave. Qualifying reasons would include the birth of a child, dealing with a serious or chronic personal illness, or caring for an immediate family member with a serious or chronic illness.
Note: In addition to benefits under the FMLA, some states and local jurisdictions require paid/unpaid family leave and/or paid/unpaid sick and safe leave. Employers must review their obligations under applicable state and local laws.
Health insurance is today’s most expensive employee benefit. Without a doubt, it’s also the most difficult benefit to administer, not just because of its cost but also because of the many options available and the challenges companies face balancing two seemingly contradictory objectives: keeping costs down while at the same time meeting employee needs.
The Affordable Care Act (ACA) provides that any organization that employs 50 or more full-time employees will be subject to a tax assessment unless they provide full-time employees with sufficient healthcare coverage to meet ACA requirements. These organizations are also required to report the value of health insurance on employee W2-forms, and they also have to file the appropriate forms with the IRS, providing details regarding the cost and types of health coverage offered to their employees. Not offering sufficient or affordable health insurance to full-time employees can result in an assessment and possible penalties from the federal government.
Health insurance is a very important aspect of employee benefits, so the following sections delve deeper into this topic.
The number of healthcare plans available today is enough to fill a book — a book that, given the changing world of healthcare, would no doubt be out of date quite quickly. Following is a bit of information on the three most prevalent healthcare plan options. Bear in mind that these options (in fact, the entire structure of employer-provided healthcare) may change rapidly, given the pressure on companies to control healthcare costs.
Fee-for-service plans are insurance programs that reimburse members a stated amount for designated healthcare services, regardless of which practitioner or hospital delivers the service. Under some fee-for-service arrangements, members pay the bills themselves and then submit their claims to the carrier for reimbursement. Under most plans, the physicians or hospitals assume the responsibility for filing and collecting on claims.
Fee-for-service plans have two fundamental parts:
Health maintenance organizations (HMOs) offer a wide range of medical services but limit your choices (both in medical practitioners and facilities) to those specialists or organizations that are part of the HMO network. Each person whom the plan covers must choose a primary physician (sometimes known as the gatekeeper), who decides whether a member needs to seek specialty services within the network or services outside the network.
As long as employees stay within the network (that is, they use only those facilities and medical practitioners who are part of the HMO network), the only additional cost to them if they undergo any procedure that the plan covers is a modest co-payment. HMOs differ in their out-of-network policies. Some are highly restrictive. Others allow members to seek care outside the network but only with the approval of the gatekeeper; members who use approved services outside the network may assume additional costs (up to a predefined deductible) for each out-of-network visit.
Preferred provider organizations (PPOs) are similar to HMOs but with several key differences:
In recent years, many companies have altered the options they offer. The traditional fee-for-service plans are still available, but most companies today make it most advantageous for employees to choose HMOs and PPOs, which are also known as managed-care programs. HMOs and PPOs provide the same benefits as the traditional fee-for-service plans but set limits on which practitioners and which facilities employees on the plan can use to receive maximum benefits. Some managed-care programs provide no benefits at all if employees go outside the approved networks.
www.ncqa.org
) certifies that program.The good news about contemporary healthcare is that society takes its well-being very seriously. People of all ages are leading healthier and longer lives. But a major part of taking better care of themselves means more trips to doctors for examinations, more preventative procedures, and when necessary, surgery. All these factors point to a pragmatic financial reality: Healthcare costs will continue to rise. The numbers bear this out. The average costs that U.S. employers pay for their employees’ healthcare will increase 6.5 percent to more than $13,800 per employee in 2023, up from $13,020 per employee in 2022, according to professional services firm Aon.
The message here appears to be this: Don’t expect the cost of keeping employees healthy to level off any time soon.
In many ways, issues related to healthcare strike right to the core of a company’s responsibility to its employees. And there’s no question that, depending on culture, history, and financial resources, different companies approach the matter of healthcare in different ways. Some see increased government involvement as an answer to rising costs. Others point to a benefit realignment in which employees bear more of the responsibility for healthcare costs and provider choices. You need to keep up with all these developments but also understand what companies are currently doing to contain healthcare costs.
This commitment to ensuring a healthy employee base fits in with much of what I cover in this chapter. HR can play an important role in creating and nurturing a culture where employees are urged to take good care of themselves. Be on the lookout, for example, for managers and employees who work themselves to the brink of exhaustion and end up getting sick. Although dedication is valued, rarely is a short-term productivity gain worth the long-term expense.
The business environment has changed radically in a single generation. Rarely do you see cases of one employee working at a single company for an entire career. In response, retirement plans have become much more flexible and portable. And because many companies no longer offer defined benefit (for example, corporate pension) plans, employees are seeking ways to personally remain in control of this important aspect of their careers and financial security.
Retirement plans that companies offer their employees generally fall into two categories:
Generally limited to large, established companies, defined benefit plans provide a fixed benefit after retirement, usually calculated by a formula that considers salary level and length of service. The employer can fully fund these plans (noncontributory) or require employee contributions (contributory).
Advantages: Employees can count on a fixed, set amount of retirement income. The plan encourages employee loyalty and retention.
Disadvantages: These plans aren’t generally portable — employees can lose some or all benefits by changing jobs. The funding obligations for these plans vary depending on numerous factors and can fluctuate significantly over time. Administrative costs can be high, too, and pension liabilities can significantly affect a company’s balance sheet.
Overall, defined benefit plans are becoming much less common than they used to be. According to consultant Towers Watson, defined contribution plans (see the next section) are becoming nearly universal among employers. In a 2012 report, Towers Watson cited reasons why companies have shifted away from defined benefit plans, including competition, cost reduction, and an intent to improve employee satisfaction. (See “Employer contributions to retirement plans,” later in this chapter.)
Defined contribution plans are the primary alternative to defined benefit plans and basically involve individual accounts for each participant. The 401(k) plan is the classic defined contribution plan, but others are profit-sharing plans and employee stock ownership plans (ESOPs).
Employees can contribute their income to a 401(k) fund, deferring taxes until they withdraw the income (when, presumably, they’ll be in a lower tax bracket). There is an annual limit on the amount employees may contribute, with a higher limit for older employees to “catch up” on their retirement savings. For example, for 2023, employees may contribute up to $22,500 into a 401(k) plan, and employees who are age 50 and older can contribute another $7,500. The plan may be designed with additional limits as well. If the plan document permits plan loans, employees may borrow within certain limits against their investment accounts. The plan may permit certain other withdrawals while the employee is still employed, for example, starting at age 59½. Some companies augment or match what their employees set aside in defined contribution plans. (See “Employer contributions to retirement plans,” later in this chapter.)
Advantages: These plans are highly popular with employees. They also offer favorable tax treatment, lower administrative costs than traditional pension plans (usually), and portability — employees can take most or all funds with them when they change jobs.
Disadvantages: These plans offer no guaranteed payouts. Investment risks fall on employees. Employees face heavy tax penalties (10 percent) for early withdrawals unless for limited reasons, such as disability.
Many employees are now offering a Roth 401(k) in additional to the traditional 401(k) plans. Traditional 401(k) contributions grow on a tax-deferred basis, while Roth 401(k) dollars grow completely tax-free. That’s good news for your team members who are contributing to a Roth 401(k) — once they put money into their account, they’re done paying taxes on it.
As employers replace their defined benefit plans with defined contribution plans at only a portion of the cost — and potentially only part of the benefit — many employers make contributions to a profit-sharing or 401(k) plan. According to the Society for Human Resource Management, a company has a number of options in the way it goes about this: no contribution, nonelective contributions, or matching contributions. A nonelective contribution is one an employer makes regardless of whether the employee contributes to the plan.
Your company is under no legal obligation to provide a retirement plan for your employees. If you do offer a plan, however, you’re subject to the regulations of ERISA — the Employee Retirement Income Security Act of 1974.
Since its passage, ERISA has created significant administrative requirements that small businesses often feel the most. Subsequent laws have modified some of ERISA’s provisions. In addition, the Internal Revenue Code imposes detailed requirements on all retirement plans, both plans that qualify for favorable tax treatment and retirement plans that provide deferred compensation for executives and other highly-paid employees. For example, qualified pension or profit-sharing plans you offer need to meet the following requirements, among many others:
Businesses frequently offer a number of other benefits. Here’s a rundown of the most common benefits and what you should know about them.
Dental insurance has become an increasingly popular employee benefit and is expected by most employees. In 2018, 79 percent of the U.S. population had dental benefits, the majority of which were sponsored by employers, according to the National Association of Dental Plans’ (NADP’s) 2019 “Dental Benefits Report: Enrollment.” The 2018 NADP “Survey of Employers” indicates employers also recognize the desirability of dental benefits, as 87 percent of those surveyed felt dental benefits are essential or a differentiator.
Companies sometimes offer dental care as part of a health-insurance package and occasionally as a separate policy or an add-on. Costs and deductibles vary widely by region and by extent of coverage.
Generally, these plans cover all or part of the cost of routine checkups, fillings, and other regular dental procedures. They also may cover orthodontics or extensive restorative dentistry (usually with stated limits). Most dental plans have deductibles and typically require the employee to pay at least part of the cost of each visit or procedure.
Most benefit plans restrict vision coverage to routine eye exams, with some discounts provided for glasses and contact lenses. Most also impose a ceiling on how much is covered toward the purchase of lenses, frames, and contact lenses. These plans, moreover, don’t cover serious eye diseases and other conditions that, in most cases, the employee’s regular health-insurance policy covers.
The much-documented increase in the number of two-income families, single working mothers, domestic partners, and employees who care for both children and aging parents has led to an accelerating demand for childcare and eldercare assistance from employers. You can expect the need to intensify in the years ahead. The following list describes some ways in which companies provide this benefit:
Although many employees take the practice for granted, paying employees for days they don’t work — whether for holidays, vacation, sick days, or personal days (now often lumped together as paid time off (PTO) — is an important benefit that your employee handbook needs to spell out. Each company has its own philosophy, but the following list offers general observations about paid days off:
A leave of absence is an arrangement whereby employees take an extended period of time off (usually without pay) but still maintain their employment status. They resume their normal duties when the leave is over. Employees either request or are granted leaves of absence for a variety of reasons: maternity, illness, education, travel, military obligations, and so on.
When a particular law doesn’t apply to a leave of absence, the specific policies you adopt regarding such leaves of absence are within your discretion. In such cases, it’s up to you to determine how long employees can stay away from the job without jeopardizing their employment status. You decide what benefits will be maintained and what job, if any, will be guaranteed them when the leave is over. For benefits subject to ERISA, such as all retirement plans and welfare (medical, dental, vision, life, disability, and so on) benefits plans, the continuation of benefits during a leave of absence is governed by the terms of the written benefit plan documents. In addition, specific laws, such as the Affordable Care Act (ACA), the Consolidated Omnibus Reconciliation Act (COBRA), and the Family and Medical Leave Act (FMLA) can apply and impose requirements on continued eligibility for certain benefit plan coverage during a leave of absence.
However, very often, the law governs a leave of absence. For example, many leaves of absence related to certain military circumstances and family and health situations are covered by the federal Family and Medical Leave Act (FMLA) and, often, analogous state leave laws. The FMLA, passed in 1993 and amended in 2008, applies to companies with 50 or more employees. Eligible employees are entitled to take up to 12 weeks unpaid leave per year for any of the following reasons:
Also, the FMLA requires covered employers to grant an eligible employee who is a spouse, son, daughter, parent, or next of kin of a current member of the armed forces (including National Guard or Reserve) with a serious injury or illness up to 26 workweeks of unpaid leave during a single 12-month period to care for the service member.
Under FMLA regulations, you must maintain the employee’s health coverage, at the same level, under any group health plan for the duration of the unpaid leave, and you must restore the employee to the same or equivalent job when they return. The law also requires you to post and deliver notices advising workers of their rights under the law. Note that various states may have similar family and medical leave and/or pregnancy and/or baby-bonding leave requirements, while other states (California and Connecticut, for example) provide greater leave rights or benefits to eligible employees. The FMLA imposes requirements on the administration of other benefits as well that may require continuing to give the employee credit for service while on an FMLA leave of absence, and continuing benefit eligibility to the same extent as the employer does for other types of leaves.
Formal sick leave policies generally limit how many sick days the company is willing to pay for (anywhere from 6 to 12 days per year). In addition, companies usually impose a limit on the number of sick days that employees can take in succession (after which employees may be entitled to nonpaid leave of absences). Most companies have short-term disability plans that kick in either immediately following an accident or on the eighth calendar day after the onset of an illness. Short-term disability ends after a predefined interval (typically either three or six months after it has started), at which point long-term disability may begin.
Sometimes companies offer a reward for employees who don’t use their allotment of sick days — for example, a cash payment for a percentage (usually half) of an employee’s unused sick leave at the end of the year or if they leave the company. Many companies have choice-time-off (CTO) or personal-time-off (PTO) plans that combine vacation and sick days.
Failure to formulate and communicate to all employees a formal sick-day policy can be dangerous to the health of your company. If you have a loosely defined policy that sets no limits on paid sick days, for example, you may run into legal problems if you ever decide to discipline or fire an employee who’s clearly abusing your guidelines. The employee may argue that you treated them more harshly because of a protected status (like their religion or nationality) than you treated other employees who did not have that same protected status. Without a record of consistently administering a sick-day policy, you may have a more difficult time defending against such a discrimination claim.
Both the federal FMLA and the federal ADA (and/or similar state laws) may be implicated if employees who used paid sick days in connection with FMLA absences or for reasons related to disabilities are disqualified from a cash reward due to such absences. Also, some states require employers to allow employees to take a portion of their sick days to care for ill family members. An attorney can help you analyze these issues.
The Society for Human Resources Management (SHRM) defines an Employee Assistance Program [EAP]) as “a work-based intervention program designed to assist employees in resolving personal problems that may be adversely affecting the employee’s performance.” Between the rise of remote work, the continued challenges related to the Covid-19 pandemic, and the tumultuous political climate, it could be argued that EAPs have never been more vital. It is a well-known fact that happy and healthy employees are more productive employees, and the cost of not providing this type of assistance can be enormous. According to the Center for Prevention and Health Services, workplaces lose $79 billion to $105 billion each year due to employee mental illness and substance abuse disorders, so an EAP provides a safe place for employees to get the support they need.
Here’s just a sampling of areas in which EAP providers can assist employees:
EAPs are generally subject to regulation as ERISA plans, unless they don’t provide substantial medical benefits. For example, if your EAP only provides referrals and no more than three counseling sessions, it may be exempt from ERISA.
The number of third-party EAP service providers has grown dramatically, so employers can select from a wide list of EAP providers. There are many promising options — it all depends on what you hope to achieve with your employee assistance program.
You can obtain a list of EAP providers in your region by getting in touch with the Employee Assistance Professionals Association (www.eapassn.org
). Another suggestion: Check with your local business associations, chambers of commerce, and other businesses in your area for referrals.
Benefits administration can get very complex. The good news is that these five simple principles can make the job of administering benefits in your company less stressful.
Remember that one size doesn’t fit all. With businesses more diversified than ever, employees bring a wider range of values, desires, and expectations to their jobs. As a result, you need to constantly evaluate which mix of benefits works best for your company and its broad spectrum of employees.
The point is that your benefits offerings need to be broad and flexible enough to appeal to a variety of diverse groups. However, your job isn’t to make assumptions about which benefits will appeal to which people. The single most important thing that you can do to win employee support for your program is to involve them as much as possible in all aspects of the plan, particularly as you’re deciding which options to offer. If your company is small enough, you can keep your employees in the loop informally — simply by meeting with them regularly to discuss your benefits package and whether it’s meeting their needs. If you have ten or more employees, however, a survey is a better option. Instead of asking employees to list benefit options that are important to them, provide them with a list of options to rate on a scale of one to five.