After reading this chapter, you should be able to deal more effectively with the following challenges:
1 Understand why employees join unions.
2 Describe labor relations and the legal environment.
3 Understand labor relations in the United States.
4 Become aware of labor relations in other countries.
5 Gain familiarity with labor relations strategy.
6 Learn practices for managing the labor relations process.
7 Recognize the impact of unions on human resource management.