appeals procedure, 414
downward communication, 403
electronic mail, 406
e-mail, 406
employee assistance programs (EAPs) ,415
employee attitude surveys, 413
employee feedback programs, 413
employee recognition programs, 418
employee relations policies, 400
employee relations representatives, 400
informal communications, 411
information dissemination, 404
knowledge workers, 403
management by walking around (MBWA), 412
multimedia technology, 409
nepotism, 404
social networking, 408
teleconferencing, 406
upward communication, 403
voice mail, 406