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Part Two. Generic Goals and Generic Practices, and the Process Areas
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Part Two. Generic Goals and Generic Practices, and the Process Areas
by Eileen C. Forrester, Brandon L. Buteau, Sandy Shrum
CMMI
Title Page
Copyright Page
Contents
Preface
Acknowledgments
Part One. About CMMI for Services
Chapter 1. Introduction
Chapter 2. Process Area Components
Chapter 3. How to Start Using CMMI
Chapter 4. Achieving Process Improvement that Lasts
Chapter 5. Relationships Among Process Areas
Chapter 6. Essays About CMMI for Services
Part Two. Generic Goals and Generic Practices, and the Process Areas
Generic Goals and Generic Practices
Capacity and Availability Management: A Project and Work Management Process Area at Maturity Level 3
Causal Analysis and Resolution: A Support Process Area at Maturity Level 5
Configuration Management: A Support Process Area at Maturity Level 2
Decision Analysis and Resolution: A Support Process Area at Maturity Level 3
Incident Resolution and Prevention: A Service Establishment and Delivery Process Area at Maturity Level 3
Integrated Work Management: A Project and Work Management Process Area at Maturity Level 3
Measurement and Analysis: A Support Process Area at Maturity Level 2
Organizational Process Definition: A Process Management Process Area at Maturity Level 3
Organizational Process Focus: A Process Management Process Area at Maturity Level 3
Organizational Performance Management: A Process Management Process Area at Maturity Level 5
Organizational Process Performance: A Process Management Process Area at Maturity Level 4
Organizational Training: A Process Management Process Area at Maturity Level 3
Process and Product Quality Assurance: A Support Process Area at Maturity Level 2
Quantitative Work Management: A Project and Work Management Process Area at Maturity Level 4
Requirements Management: A Project and Work Management Process Area at Maturity Level 2
Risk Management: A Project and Work Management Process Area at Maturity Level 3
Supplier Agreement Management: A Project and Work Management Process Area at Maturity Level 2
Service Continuity: A Project and Work Management Process Area at Maturity Level 3
Service Delivery: A Service Establishment and Delivery Process Area at Maturity Level 2
Service System Development: A Service Establishment and Delivery Process Area at Maturity Level 3
Service System Transition: A Service Establishment and Delivery Process Area at Maturity Level 3
Strategic Service Management: A Service Establishment and Delivery Process Area at Maturity Level 3
Work Monitoring and Control: A Project and Work Management Process Area at Maturity Level 2
Work Planning: A Project and Work Management Process Area at Maturity Level 2
Part Three. The Appendices
Appendix A. References
Appendix B. Acronyms
Appendix C. CMMI Version 1.3 Project Participants
Appendix D. Glossary
Book Contributors
Index
Footnotes
Preface
Chapter 1
Chapter 2
Chapter 4
Chapter 6
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Generic Goals and Generic Practices
Part Two. Generic Goals and Generic Practices, and the Process Areas
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