About the Authors

Throughout his career in working in the private and public sector, Paul McConnell has successfully led strategy, user experience, and technical development efforts for a variety of products and services. As Design Director, Paul has built a department of design researchers, strategists, interaction designers, and visual designers who work to transform physical spaces and urban experiences.

Paul is a graduate of Pratt Institute and continues to teach in Pratt’s Design and Cultural Management programs, both of which focus on design thinking principles and sustainable design methods. Outside of work, Paul is involved with community development initiatives and serves as a board member of the UA Maker Academy, New York City’s first public high school for design and technology.

As Design Team Lead, Michael Clare connects emerging technologies with consumers’ needs to create new experiences that solve problems and help grow businesses. He has taken projects from opportunity identification to concept creation, design, and final prototype. His tools include qualitative research, innovation strategy, user experience design, physical interaction design, and user interface design. Prior to joining Intersection, Mike worked as a Strategist at Continuum, a global innovation consultancy where he worked for clients including PepsiCo, UnitedHealthcare, and Samsung. Mike has a degree in Industrial Design from Rhode Island School of Design.