Issue 8604
A U T H O R SGeoffrey M. BellmanPresident, GMB Associates, Ltd.Seattle, WashingtonLeslie A. KellyPresident, Kelly & AssociatesIndianapolis, Indiana
Editorial Staff for 8604
Managing Editor
Madelyn R. Callahan
ASTD Internal Consultant
Eileen West
Revised 1997
Editor
Cat Sharpe
Contributing Editor
Ann Bruen
Designer
Steven M. Blackwood
Reprinted 2000
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