Acknowledgments

My first thanks goes to God for blessing me with the ability to learn and grow in any field I choose. With Him, all things are possible!

When my father and his business partner asked me to take over a retail computer store in the mid-1990s, I had no idea that a big journey was starting for me personally. Thanks, Wayne McDaniel (Dad) and Roy Green, for seeing something in me that I didn’t even see in myself and for taking a chance on a very green techie. Also, thanks to my mom, Lucille McDaniel, for supporting my career changes over the years, even if you didn’t understand them. Thanks to Mike White for sharing your knowledge and giving me a basis on which to build my expertise over the coming years. Thanks to my two Alabama Institute for Deaf and Blind (AIDB) mentors, Zackie Bosarge and Dr. Phil Wade, who gave me my first “real” jobs in the IT field.

Thanks to my husband, Michael, for supporting me, even when I had this idea to quit my wonderful job at AIDB to start working from home for this company (Kaplan) that he knew nothing about. To him and my son, Jonas, thanks for being willing to have guy time while I was hiding away writing. You are my two favorite people! Thanks for ALWAYS making me laugh!

Pearson has put together an outstanding team to help me on my journey. Thanks Michelle Newcomb, Sari Green, Chris Cleveland, Chris Crayton, and Tonya Simpson for helping me make this Third Edition the best yet!

It is my hope that you, the reader, succeed in your IT certification goals!

—Robin