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Book Description

When It's Smart to Say No

Nearly every week we read about a tragedy or scandal that could have been prevented if individuals had said no to ill-advised or illegitimate orders. In this timely book, Ira Chaleff explores when and how to disobey inappropriate orders, reduce unacceptable risk, and find better ways to achieve legitimate goals.

The inspiration for the book, and its title, comes from the concept of intelligent disobedience used in guide dog training. Guide dogs must recognize and resist a command that would put their human and themselves at risk and identify safer options for achieving the goal. This is precisely what Chaleff helps humans do. Using both deeply disturbing and uplifting examples, as well as critical but largely forgotten research, he shows how to create a culture where, rather than “just following orders,” people hold themselves accountable to do the right thing, always.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Dedication
  5. Contents
  6. Preface • How I Learned about Intelligent Disobedience
  7. Foreword • by Phil Zimbardo, Creator of the Stanford Prison Experiment
  8. Introduction • Creating Cultures that Do the Right Thing
  9. Chapter One • The Pressure to Obey: What Would You Do?
  10. Chapter Two • Obedience and Disobedience: When Is Which Right?
  11. Chapter Three • Breaking the Habit: It Takes More than You Think
  12. Chapter Four • Finding Your Voice: Saying “No” So You Are Heard
  13. Chapter Five • Understanding the True Risks of Saying “Yes”
  14. Chapter Six • The Dynamics of Authority and Obedience
  15. Chapter Seven • Changing the Dynamics
  16. Chapter Eight • The Crucial Lessons from Guide Dog Training
  17. Chapter Nine • The Price of Teaching Obedience Too Well
  18. Chapter Ten • Teaching Intelligent Disobedience: Where Do the Lessons Begin?
  19. Chapter Eleven • Doing Right at Work: Saving Lives and Accomplishing Missions
  20. Conclusion • Personal Accountability and Cultures that Honor Doing Right
  21. Appendix • The Courageous Follower: A Model for Creating Powerful Partnerships
  22. Notes
  23. Acknowledgments
  24. Index
  25. About the Author
  26. Other Books by the Author